How to Update Your Credit Card Information
Upon signing up with your credit card on Pacific Marketing Agency, an account is automatically created with our credit card processing partner, TiloPay. Essentially, it stores your name, email address, and credit card information for any recurring subscriptions you have. A straightforward process is in place if you would like to update these details or go over your subscribed services from Pacific Marketing Agency.
Begin by Resetting your Password
Please navigate to https://admin.tilopay.com and select the “Forgot your password” option to proceed. Enter the email address you used at the time of registration. Shortly, you will receive an email with steps to reset your password.
Upon receiving the email, please follow the instructions carefully. It is crucial to ensure that your new password is strong and unique to maintain the security of your account. Should you encounter any difficulties during this process, please do not hesitate to contact our support team who are readily available to assist you. We value your security and are committed to providing you with a seamless experience.
Check Your Email for Password Reset Link
Upon successfully changing your password, you are now able to log into your TiloPay account. Once inside, you will be greeted by a dashboard, which has a menu on the left side containing various options. In the ‘Transactions‘ section, you can review your transaction history with Pacific Marketing Agency. ‘Subscriptions‘ will provide a list of your active subscriptions with us. The option we are currently concerned with is ‘Card‘. This option enables us to add or remove cards from your file. Please note that TiloPay performs an authorization charge of $0.10 on the newly added credit card to guarantee the operation’s accuracy and completion.
Customer Dashboard
Feel free to explore the ‘My Account‘ section. It’s where you can update your email, phone number, and other personal details for billing purposes.
Important Notice
Just a heads up, we’ve encountered some issues with foreign credit cards in the past, particularly with some banks outside of Costa Rica. If you’re having trouble purchasing a subscription or updating a card with Pacific Marketing Agency via TiloPay, it might be due to a fraud block. If you encounter any error messages, please get in touch with your bank to lift any blocks that might have been placed on your card or transaction. Also, let us know so we can ensure TiloPay hasn’t added any blocks on their end. Once any blocks are removed, give it another try, and you should see a success page upon completion.
To Summarize the Process
In brief, updating your password and billing information is a swift process. Our credit card processing partner has prepared this account for you, and in just a few minutes, you’ll be able to link your new credit card. This ensures uninterrupted enjoyment of our services at Pacific Marketing Agency. Should you have any questions, don’t hesitate to reach out to our support team.
